Available Opportunities

We're seeking UX Designer, Researcher, and Content Specialists to help shape accessible, person-centered digital experiences for a public long-term care program. The primary objective is to design intuitive experiences that make it easier for people to find, access, and plan for long-term care services and supports. We're seeking someone who blends human-centered research, hands-on design, and clear content, and who cares deeply about designing for everyone, including older adults, caregivers, and users with limited English proficiency.

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This position would be for an initial term aligned to a multi-year government engagement, with the possibility of extension (contingent on contract award). The position is 100% remote (U.S.-based) with the potential for occasional trips to stakeholder or client sites.

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Duties include: 

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1. User Research & Discovery

• Stakeholder Engagement: Conducting interviews with program staff and stakeholders to capture goals, constraints, and success criteria.

• User & Beneficiary Research: Leading one-on-one research with current and prospective users, including English as a Second Language (ESL) and Limited English Proficiency (LEP) participants, to uncover needs, motivations, and pain points.

• Personas & Journey Mapping: Translating research into validated personas and journey maps that reveal opportunities to improve key user flows.

2. UX & Interface Design

• Wireframing: Designing screen layouts, navigation, and interactive elements for both websites and mobile applications.

• Prototyping: Building clickable, testable prototypes for web and app experiences.

• Behavioral & Inclusive Design: Applying behavioral design patterns (nudges, progressive disclosure, smart defaults) and inclusive authentication options to encourage engagement and reduce barriers for every user.

3. Accessibility & Content

• Accessibility Testing: Evaluating designs and live software against the Web Content Accessibility Guidelines (WCAG) version 2.2 and providing clear remediation guidance.

• Content & Readability: Writing plain-language content and applying readability standards, including large, legible primary text, across digital properties.

• Multilingual & ESL Support: Developing English as a Second Language (ESL) friendly and multilingual content approaches consistent with language-access obligations.

4. Testing & Continuous Improvement

• Usability Testing: Planning and running moderated and unmoderated testing of mockups and live software, then reporting prioritized recommendations.

• Documentation: Maintaining design, research, and artificial intelligence (AI) tool documentation, including prompts, sources, and citations.

• Iteration: Refining designs based on testing and stakeholder feedback as the program evolves.

 

Ideal candidates bring:

• Experience across UX design, user research, and UX content or content design.

• A portfolio showing journey mapping, wireframing, prototyping, and usability testing.

• Working knowledge of the Web Content Accessibility Guidelines (WCAG) version 2.2 and accessible, inclusive design.

• Experience in government, healthcare, insurance, or other regulated environments (a plus).

• Familiarity with long-term care / long-term services and supports (LTSS), or artificial intelligence (AI) informed design (a plus).

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​Ready to design experiences that matter? Click here to apply​

We're seeking individuals that can provide comprehensive Benefits Consulting Services for approximately 250 full-time employees. The primary objective is to develop and maintain a competitive benefits program that attracts and retains employees while remaining fiscally responsible and adaptable to changing regulations. We're seeking someone with a creative and innovative approach to rising healthcare costs. We're seeking someone with a creative and innovative approach to rising healthcare costs. 

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This position would be for an initial term of two (2) years, with the possibility of three (3) one-year renewal periods. The position is based in the Southern Virginia (Roanoke) area but is 100% remote with the potential for occasional trips to the client’s site.

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Duties include: 

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1. Strategic Benefit Management

• Design and Evaluation: Assisting with benefit plan design, bidding, and evaluation of alternative financing mechanisms such as employee contributions.

• Market Analysis: Identifying appropriate markets and analyzing vendor proposals, including voluntary benefits, based on client's criteria.

• Performance Tracking: Providing quarterly progress reports and analyzing plan performance, specifically comparing premiums against claims.

2. Compliance and Legislative Guidance

• Regulatory Maintenance: Reviewing benefit programs on a continuing basis to ensure compliance with government regulations.

• Expert Consultation: Providing guidance on major mandates such as PPACA, HIPAA, ADA, and USERRA.

• Reporting Support: Filing required regulatory forms with the IRS or other agencies as necessary.

3. Operational Support

• Contractual Assistance: Drafting and reviewing RFPs, advising on contract negotiations and renewals, and ensuring the accuracy of coverage terms.

• Budgeting: Providing renewal rate estimates and helping client's staff prepare budget and expenditure projections.

• Claim Resolution: Assisting with the resolution of specific claims when requested.

4. Communication and Wellness

• Employee Outreach: Developing required plan communications for annual enrollment and providing resources like a benefit website, videos, and booklets for employees.

• Health Initiatives: Providing compliance and wellness newsletters and developing health consumerism initiatives.

 

​Click here to apply

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We're seeking individuals that can provide the following: Strategic Assessment & Planning (Lead), Government Relations Support, Strategic Communications, and Issues Management/Crisis Communication.

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The term of this contract will be two (2) years with a one (1) year renewal option. The position is based in the Richmond, VA area but is 100% remote with the potential for occasional trips to the client’s site.

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We’re hiring for a university partner. While higher education experience is preferred, we value the power of transferable skills. If you have the expertise, regardless of your industry background, let’s talk. 

 

Duties include: 

1. Strategic assessment and planning, including:

• Analysis of the political and regulatory landscape

• Identify risks and opportunities

• Development of a comprehensive strategic plan that targets audiences, evaluates policy issues, develops a messaging framework, enacts an implementation process and determines evaluation metrics

2. Government Relations Support

• Develop policy briefs and talking points

• Provide issue tracking and analysis

• Advise on an engagement strategy

• Prepare leadership for public messaging

3. Strategic Communications

• Develop key messages in support of institutional objectives

• Draft press materials (including op-eds and statements)

• Create a social media messaging strategy

• Develop a crisis communications plan

• Support leadership messaging

4. Issues Management/Crisis Communications

• Monitor issue development

• Provide real-time communications guidance

• Support rapid response communications

• Coordinate messaging for internal and external audiences

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​Click here to apply